Members Resources

The way you submit an organization redetermination depends on when your service is happening. If you are requesting an organization redetermination:

Before the service is performed: This is considered an authorization request, please contact provider services.

After a service is provided: This is considered a claim so you should follow the procedures above for submitting a claim.

Our plan has fourteen (14) calendar days (for a standard organization determination request) or seventy-two (72) hours (for an expedited request) from the date it gets your request to notify you of its decision.

An enrollee, an enrollee’s representative, or any provider that furnishes, or intends to furnish, services to an enrollee, may request a standard organization determination by filing an oral or written request with Longevity Health Plan. Expedited requests may be requested by an enrollee, an enrollee’s representative, or any physician, regardless of whether the physician is affiliated with Longevity Health Plan.

An enrollee, an enrollee’s representative, or any provider that furnishes, or intends to furnish, services to an enrollee, may request a standard organization determination by filing an oral or written request with the Longevity Health Plan.  Expedited requests may be requested by an enrollee, an enrollee’s representative, or any physician, regardless of whether the physician is affiliated with Longevity Health Plan.

An organization determination made by Longevity Health Plan can be requested with respect to any of the following:

• Payment for temporarily out of the area renal dialysis services, emergency services, post-stabilization care, or urgently needed services
• Payment for any other health services furnished by a provider other than Longevity Health Plan that the enrollee believes are covered under Medicare, or, if not covered under Medicare, should have been furnished, arranged for, or reimbursed by the Longevity Health Plan
• Longevity Health Plan’s refusal to provide or pay for services, in whole or in part, including the type or level of services, that the enrollee believes should be furnished or arranged for by Longevity Health Plan
• Reduction, or premature discontinuation of a previously authorized ongoing course of treatment
• Failure of Longevity Health Plan to approve, furnish, arrange for, or provide payment for health care services in a timely manner, or to provide the enrollee with timely notice of an adverse determination, such that a delay would adversely affect the health of the enrollee

If Longevity Health Plan denies an enrollee’s request for an item, service in whole or in part, or any amounts the enrollee must pay for a service (issues an adverse organization determination), the enrollee may appeal the decision to the plan by requesting a reconsideration.

A reconsideration consists of a review of an adverse organization determination or termination of services decision, the evidence, and findings upon which it was based, and any other evidence that the parties submit or that is obtained by the health plan, the QIO, or the independent review entity.

• An enrollee or an enrollee’s appointed or authorized representative may request a standard or expedited reconsideration.
• A non-contract physician or provider to a Medicare Health plan may request a standard reconsideration without being appointed as the enrollee’s representative, on the enrollee’s behalf.
• Non-contract providers must include a signed Waiver of Liability form holding the enrollee harmless regardless of the outcome of the appeal.
• A physician regardless of whether the physician is affiliated with the plan may request that a Medicare Health Plan expedite a reconsideration.

Contract providers do not have appeal rights.

Reconsideration requests must be filed with the health plan within 60 calendar days from the date of the notice of the organization determination.

Expedited requests can be made either orally or in writing.

Standard requests must be made in writing unless the enrollee’s plan accepts oral requests. An enrollee should call the plan or check his or her Evidence of Coverage to determine if the plan accepts oral standard requests.

You or your representative can request a standard or expedited reconsideration by writing directly to us at:

Fax: 1-833-610-2399

Mail:
Longevity Health Plan
Appeals and Grievances Department
PO Box 5850
Glen Allen, VA 23058

Contact Member Services Department at our toll-free number at:

• Longevity Health Plan of Florida: 1-866-224-9499 (TTY 711)
• Longevity Health Plan of Illinois 1-888-886-9770 (TTY 711)
• Longevity Health Plan of New Jersey 1-888-899-8490 (TTY 711)
• Longevity Health Plan of New York 1-888-885-7337 (TTY 711)
• Longevity Health Plan of Oklahoma 1-888-585-1611 (TTY 711)
• Longevity Health Plan of North Carolina 1-888-312-5196 (TTY 711)
  
• Longevity Health Plan of Michigan 1-888-312-8825 (TTY 711)
• Longevity Health Plan of Colorado 1-888-313-3609 (TTY 711)

You must make your appeal request within 60 calendar days from the date on the written notice we sent to tell you our answer to your request for a coverage decision. If you miss this deadline and have a good reason for missing it, we may give you more time to make your appeal. Examples of good cause for missing the deadline may include if you had a serious illness that prevented you from contacting us or if we provided you with incorrect or incomplete information about the deadline for requesting an appeal.

A party must file the request for reconsideration within sixty (60) calendar days from the date of the notice of the organization’s determination. If a request for reconsideration is filed beyond the sixty (60) calendar day time frame and good cause for late filing is not provided, Longevity Health Plan will forward the request to the independent review entity for dismissal.

Once the plan receives the request, it must make its decision and notify the enrollee of its decision as quickly as the enrollee’s health requires, but no later than 72 hours for expedited requests or 30 calendar days for standard requests, or 60 calendar days for payment requests.

Our plan can accept or deny your request. If we approve your request for a standard reconsideration, our approval is valid until the end of the plan year.