Members Resources

If a drug is not covered on our plan, you can ask the plan to make an “exception.” An exception is a type of coverage decision. Similar to other types of coverage decisions, if we turn down your request for an exception, you can appeal our decision.

When you ask for an exception, your doctor or another prescriber will need to explain the medical reasons why you need the exception approved. We will then consider your request.

A coverage determination may be requested by any of the following:

• You or your representative may request a coverage determination.
• Your prescriber (your doctor or other health care provider who is legally allowed to write prescriptions) can request a coverage determination for you on your behalf.

A coverage determination may be requested for any of the following:

• Covering a Part D drug for you that is not on our plan’s List of Covered Drugs (Formulary).
• You may ask our plan for an exception if you or your prescriber (your doctor or other health care provider who is legally allowed to write prescriptions) believes you need a drug that isn’t on your drug plan’s list of covered drugs.
• You may ask for an exception if your network pharmacy can’t fill a prescription as written.
• Removing a restriction on the plan’s coverage for a covered drug.
• You may ask for an exception if you or your prescriber believe that a coverage rule (such as prior authorization) should be waived.
• Changing coverage of a drug to a lower cost-sharing tier. (Tier Exception)
• You may ask for an exception if you think you should pay less for a higher tier drug because you or your prescriber believe you can’t take any of the lower-tier drugs for the same condition.
• Request for payment.
• You may ask us to pay for a prescription that you already paid for.

Your doctor or other prescribers must give us a written statement that explains the medical reasons for requesting an exception. For a faster decision, include medical information from your doctor or other prescribers when you ask for the exception.

Our plan can accept or deny your request.

If we approve your request for an exception, our approval usually is valid until the end of the plan year. This is true if your doctor continues to prescribe the drug for you and that drug continues to be safe and effective for treating your condition.

If we say no to your request for an exception, you can ask for a review of our decision by making an appeal. If your health requires a quick response, you must ask us to make a “fast decision”.

To request a Medicare Prescription Drug Coverage Determination visit Navitus to login and access the form or A Member, a Member’s representative, or a Member’s prescriber may use this model form to request a coverage determination, including an exception, from Longevity Health Plan.

To request a Medicare Prescription Drug Redetermination (Appeals) visit Navitus to login and access the form or a Member, a Member’s representative, or a Member’s prescriber may use this model form to request a redetermination from Longevity Health Plan.

You or your representative can request an exception by writing directly to us and:

Send a fax: 1-800-862-2730

Mail a letter:
Longevity Health Plan
Appeals and Grievances Department
PO Box 5850
Glen Allen, VA 23058

You may also contact our Member Services Department and request the facsimile number for Appeals and Grievances.

Your provider may also request an exception or expedited exception by contacting the Pharmacy Help Desk at 1-866-270-3877 (TTY 711) 24 hours a day, and 7 days a week.

Our plan has seventy-two (72) hours (for a standard request) or twenty-four (24) hours for an expedited request) from the date it gets your request to notify you of its decision.