Contact Information
Our hours of operation are Monday-Friday 8:00am-8:00pm ET.
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Claims Helpdesk
- Phone: 1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
Utilization Management
- Phone: 1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
- Fax 1-855-969-5876
ESI Pharmacy Helpdesk
- Web Address: https://www.express-scripts.com
- Phone: 1-800-922-1577
Network Support
- Phone: 1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
Join our SNF Provider Network to Offer an ISNP Plan to Your Residents
- Phone: 1-267-644-8983
Member Services
- Phone:
1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
- Fax: 1-855-969-5876
- Email: customerservice@longevityhealthplan.com
- Mailing Address: PO Box 16102, Lubbock TX 79490-6102
Enrollment Services
- Phone:
1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
- Fax: 1-855-969-5876
- Email: customerservice@longevityhealthplan.com
- Mailing Address: PO Box 16102, Lubbock TX 79490-6102
Compliance Hotline
- Phone: 1-855-969-5859
- Email: Compliance@LongevityHealthPlan.com
- Mailing Address: PO Box 16102, Lubbock TX 79490-6102
Compliance Officer
- Name: Jennifer Lacey
- Email: jennifer.lacey@longevityhealthplan.com
- Mailing Address: Longevity Health Plan Compliance Officer
Attn: Jennifer Lacey
PO Box 16102, Lubbock TX 79490-6102
Appeals and Grievances
- Phone:
1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-886-9770 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
- Fax: 1-855-969-5853
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA Concerns
- Phone: 1-855-969-5859
1-888-313-3609 ( TTY 711)1-888-312-5196 ( TTY 711)1-888-899-8490 ( TTY 711)1-866-224-9499 ( TTY 711)1-888-312-8825 ( TTY 711)1-888-885-7337 ( TTY 711)1-888-585-1611 ( TTY 711)
- Email: Compliance@LongevityHealthPlan.com
- Mailing Address:PO Box 16102, Lubbock TX 79490-6102
Speak With an Agent
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Our hours of operation are Monday-Friday 8:00am-8:00pm ET.