Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm ET.

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Provider Portal

Claims Helpdesk

  • Phone: 
    1-888-313-3609 ( TTY 711), option 4
    1-888-312-5196 ( TTY 711), option 4
    1-888-899-8490 ( TTY 711), option 4
    1-866-224-9499 ( TTY 711), option 4
    1-888-886-9770 ( TTY 711), option 4
    1-888-312-8825 ( TTY 711), option 4
    1-888-885-7337 ( TTY 711), option 4
    1-888-585-1611 ( TTY 711), option 4
  • Mailing Address: Longevity Health Plan
    Attn: Claims Dept
    PO Box 5850
    Glen Allen, VA 23058-5850

 

Utilization Management

  • Phone:
    1-888-313-3609 ( TTY 711), option 3
    1-888-312-5196 ( TTY 711), option 3
    1-888-899-8490 ( TTY 711), option 3
    1-866-224-9499 ( TTY 711), option 3
    1-888-886-9770 ( TTY 711), option 3
    1-888-312-8825 ( TTY 711), option 3
    1-888-885-7337 ( TTY 711), option 3
    1-888-585-1611 ( TTY 711), option 3
  • Fax 1-833-610-2399

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

  • Phone:
    1-888-313-3609 ( TTY 711), option 4
    1-888-312-5196 ( TTY 711), option 4
    1-888-899-8490 ( TTY 711), option 4
    1-866-224-9499 ( TTY 711), option 4
    1-888-886-9770 ( TTY 711), option 4
    1-888-312-8825 ( TTY 711), option 4
    1-888-885-7337 ( TTY 711), option 4
    1-888-585-1611 ( TTY 711), option 4
  • Email: [email protected]

Network Support

  • Phone: 
    1-888-313-3609 ( TTY 711), option 4
    1-888-312-5196 ( TTY 711), option 4
    1-888-899-8490 ( TTY 711), option 4
    1-866-224-9499 ( TTY 711), option 4
    1-888-886-9770 ( TTY 711), option 4
    1-888-312-8825 ( TTY 711), option 4
    1-888-885-7337 ( TTY 711), option 4
    1-888-585-1611 ( TTY 711), option 4
  • Email: [email protected]

SSI Claimsnet Customer Support

 

Join our SNF Provider Network to Offer an ISNP Plan to Your Residents

Enrollment Services

  • Phone: 
    1-888-313-3609 ( TTY 711), option 1
    1-888-312-5196 ( TTY 711), option 1
    1-888-899-8490 ( TTY 711), option 1
    1-866-224-9499 ( TTY 711), option 1
    1-888-886-9770 ( TTY 711), option 1
    1-888-312-8825 ( TTY 711), option 1
    1-888-885-7337 ( TTY 711), option 1
    1-888-585-1611 ( TTY 711), option 1
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address Longevity Health Plan
    Po Box 5850
    Glen Allen, VA 23058-5850

Compliance Hotline

  • Phone: 1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380
  • Email: [email protected]
  • Mailing Address Longevity Health Plan
    PO Box 5850
    Glen Allen, VA 23058-5850

Compliance Officer

  • Name: Jennifer Lacey
  • Email: jennife[email protected]
  • Mailing Address: Longevity Health Plan Compliance Officer
    Attn: Jennifer Lacey
    Po Box 5850
    Glen Allen, VA 23058-5850

Appeals and Grievances

  • Phone:
    1-888-313-3609 ( TTY 711), option 6
    1-888-312-5196 ( TTY 711), option 6
    1-888-899-8490 ( TTY 711), option 6
    1-866-224-9499 ( TTY 711), option 6
    1-888-886-9770 ( TTY 711), option 6
    1-888-312-8825 ( TTY 711), option 6
    1-888-885-7337 ( TTY 711), option 6
    1-888-585-1611 ( TTY 711), option 6
  • Fax:  1-833-610-2380

Medicare

  • URL:  www.medicare.gov
  • Phone:                         1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone:
    1-888-313-3609 ( TTY 711), option 1
    1-888-312-5196 ( TTY 711), option 1
    1-888-899-8490 ( TTY 711), option 1
    1-866-224-9499 ( TTY 711), option 1
    1-888-886-9770 ( TTY 711), option 1
    1-888-312-8825 ( TTY 711), option 1
    1-888-885-7337 ( TTY 711), option 1
    1-888-585-1611 ( TTY 711), option 1
  • Email:  [email protected]
  • Mailing Address: Longevity Health Plan
    Attn: Compliance Department
    Po Box 5850
    Glen Allen, VA 23058-5850

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    Our hours of operation are Monday-Friday 8:00am-8:00pm ET.