Contact Information

Our hours of operation are Monday-Friday 8:00am-8:00pm ET.

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Claims Helpdesk

  • Phone: 
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)

 

Utilization Management

  • Phone:
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)
  • Fax 1-855-969-5876

 

ESI Pharmacy Helpdesk

Network Support

  • Phone: 
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)

SSI Claimsnet Customer Support

  • Phone: 1-800-356-0092

 

Join our SNF Provider Network to Offer an ISNP Plan to Your Residents

  • Phone: 1-267-644-8983

Member Services

  • Phone: 
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)
  • Fax: 1-855-969-5876
  • Email: customerservice@longevityhealthplan.com
  • Mailing Address: PO Box 16102, Lubbock TX 79490-6102

Enrollment Services

  • Phone: 
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)
  • Fax: 1-855-969-5876
  • Email: customerservice@longevityhealthplan.com
  • Mailing Address:  PO Box 16102, Lubbock TX 79490-6102

Compliance Hotline

Compliance Officer

Appeals and Grievances

  • Phone:
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-886-9770 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)
  • Fax:  1-855-969-5853

Medicare

  • URL:  www.medicare.gov
  • Phone:                         1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA Concerns

  • Phone: 1-855-969-5859
    1-888-313-3609 ( TTY 711)
    1-888-312-5196 ( TTY 711)
    1-888-899-8490 ( TTY 711)
    1-866-224-9499 ( TTY 711)
    1-888-312-8825 ( TTY 711)
    1-888-885-7337 ( TTY 711)
    1-888-585-1611 ( TTY 711)
  • Email:  Compliance@LongevityHealthPlan.com
  • Mailing Address:PO Box 16102, Lubbock TX 79490-6102

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    Our hours of operation are Monday-Friday 8:00am-8:00pm ET.